I made a purchase but my content isn't unlocked.

Go to your profile in the app and tap "Restore Purchases." If that doesn't work, make sure you're signed in to the same Apple ID you used to purchase. Still stuck? Email us with your Apple ID and we'll sort it out.

How do I restore my purchases on a new device?

Sign in with the same Apple ID you used originally, then tap "Restore Purchases" on the purchase screen or in your profile. All previous purchases will be restored automatically.

Can I get a refund?

All purchases are processed by Apple. To request a refund, visitreportaproblem.apple.com and select the purchase in question. Apple handles all refund decisions.

How does Sign in with Apple work?

We use Apple's secure Sign in with Apple system. You can choose to share or hide your email — either way, your Apple ID password is never shared with us. Your login is tied to your Apple account, so it follows you across devices.

How do I delete my account and data?

Email us at roriproduction@gmail.com with the subject "Delete My Account" and we will remove your data within 7 business days.

The app asked for photo library access — why?

Photo library access is only requested when you tap "Save" on a photo or video in the gallery. We do not read your existing photos at any time.

I submitted an inquiry / order and haven't heard back.

We typically respond within 1–3 business days. Check your spam folder first, then reach out directly using the contact info below.

How do I book an alteration or studio session?

Use the inquiry form inside the app, or email us directly. For alterations over $100, a 50% deposit is required to hold your appointment. Rush service (24-hour) and same-day service are available at additional cost.

The app is crashing or something isn't loading.

Try force-quitting and reopening the app. Make sure you're on the latest version from the App Store. If the problem persists, email us with your device model and iOS version and we'll investigate.